Erina Web Design FAQs

Erina Web Design FAQs

Q?

Once I pay a deposit, how long does it take for you to get back to me?

A.

Usually within 24 hours, but if it’s over a weekend or a holiday, generally the next business day. The phone number 0418 676 586 is accessible 24 hours per day. Most people usually need a little time to prepare some textual material and so we are generally waiting for you, not the other way around, we respond very quickly, especially by email. Once the site is live we require the balance paid right after.

Q?

What if I don’t like any of the templates in your gallery?

A.

We will use TemplateMonster and they the largest of collection of verified CMS templates on the internet. We feel confident that you will be able to find one out of thousands of templates on their website.

Q?

What kind of content do you need from me?

A.

Well anything you want displayed on your website, the usual fair is: about us, our location, our services and or products. Some people want to have some photos, so a gallery of photos or links to videos etc. We have a standard privacy policy but if you want to supply your own that is fine. Generally target 100-200 words per page – like the ‘about us’ page is usually 150-200 words.

Q?

Once I supply the content, how long does it take to have the site ready?

A.

Well many other designers take a long time from gaining access to content before the site is ready for review. With custom sites it can take several weeks, but with this bundle package we are offering, its 7-10 days only. We have streamlined this process to make simpler for you, the client, and us the developers. Sometimes it will be sooner.

Q?

Can I use my logo and photos?

A.

Yes, it is always best to give us your logo and some of your photos as it really is important to have your branding on the site. If you choose a template with your business colours then that would be best, otherwise we will change the colours of the template to match, add your content, logo and photos. You can also use the graphics that come with the template as well.

Q?

How is my website launched?

A.

Once we have configured your website and added all your content, we ask you to check everything and require an email to approve for launch. Once received we will launch within 12 hours, unless it’s a weekend or holuday in which case it will be on the next business day, usually.

Q?

What happens with Google and other search engines?

A.

Well we optimize the website so that Google, Yahoo, Bing and other search engines can index (read and catalogue) all your content in the right way and list you in their directories. We supply Google and the other search engines with special XML sitemaps so that the search engines know what content is important on the site and how it should be listed. Google take 10 days to list you from the time we submit your XML maps, while Yahoo and Bing can take several weeks. But generally Google traffic will start flowing 10 days after launch.