GENERAL TERMS & CONDITIONS
Section A: Our services to you:
- Ellenet ("Ellenet Hosting") agrees to furnish services to the Subscriber, subject to the fullowing ("Terms of Service").Ellenet, the company hereafter referred to as, ("Ellenet Hosting "), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").
Use of Ellenet Hosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service").
Sannet Range of Server is owned and managed by Ellenet and are branded as Ellenet Hosting.
All provisions of this contract are subject to change from time to time at the discretion of Ellenet Hosting. Subscriber understands that change to the ToS by Ellenet Hosting shall not be grounds for early contract termination or non-payment.
- Refund and Disputes
Servers are eligible for refunds within twenty-four hour days of the creation of the server in our database without any penalties. This point is not marked by the time at which your initial payment is processed and may differ by several hours or days. Refunds cannot be requested without probable cause. As dedicated servers require explicit provisioning, we are not able to provide refunds on these orders after 24 hours.
- Cancellations Server cancelled within first twelve month will incur 50% of server rental fee as termination fee.
To terminate your services you must cancel any PayPal subscriptions or direct debit at your end and send a cancellationemail [email protected] or raise a ticket from http://sannet.in/smartliteintranet. Ellenet Hosting does not have access to any client's PayPal account or credit card details. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service.
- Liability Limitation and Exclusion
Ellenet Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. Ellenet Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.Ellenet Hosting is not responsible for any actions taken place in or on our Minecraft servers themselves. The sole rule of Ellenet Hosting is to provide server connectivity.
Any support requests required for products from Ellenet Hosting shall be submitted through the billing system via tickets. A ticket may be submitted at http://sannet.in/smartliteintranet/ or email [email protected] other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
Any service to be provided on products or services whose technology is of a third party, Ellenet reserves the right to extend service upto the technological level available with them to the best of their availability. Ellenet will not be liable to any unsolved problem that has technological root on the third party's design fault or technological fault.
- MySQL Agreement
While we offer instant database creation from our Multicraft (plesk or Cpanel) panel, you need to understand that our databases are provided as a free service. Because of this we do not huld any liability for MySQL data loss or corruption. By using a database provided by Ellenet Hosting, you understand that we reserve the sule right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.
Ellenet Hosting cannot guarantee that all promotions and promo codes codes will remain operational at all times.
- Legal Contact
Ellenet Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring invulvement of law-enforcement agencies.
Ellenet Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from Ellenet Hosting you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server.
Any verbal or written threats to compromise our server systems or any other equipment owned by Ellenet Hosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to Ellenet Hosting your server will be suspended. Files will be kept as long as possible after termination or suspension; however the guaranteed amount of time is unspecified. Ellenet Hosting retains the sole right to stop, start, and modify your server.
- Unlimited Policy
While we offer unlimited bandwidth and space on certain plans to our customers we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other files they may impact the node. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.
- Unfair usage
If we find your server using any sort of system to bypass limits put on your server (such as slots or RAM amount) your server is subject to being terminated without refund.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed needed.
- Ellenet Hosting services may not be used for illegal purposes or in support of illegal activities.
Ellenet Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
Using of the Ellenet Hosting services to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property.
Using of the Ellenet Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another person, institute or anybody is prohibited
Forgery or Impersonation
- Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
- Fraudulent Activity
Use of Ellenet Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."
- Unauthorized access
Use of the Ellenet Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Ellenet Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Ellenet Hosting account is subject to immediate termination and further investigation.
- Network disruptions and unfriendly activity:
Use of the Ellenet Hosting service for any activity which affects the ability of other people or systems to use Ellenet Hosting Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Ellenet Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.
- Third-party Links, Sites and Services
Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Ellenet Hosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Ellenet Hosting, you do so at your own risk and you agree that Ellenet Hosting will have no liability arising from your use of or access to any third-party website, service, or content.